Work Experience

Happiness ’n Hospitality Matters, Belgium
April 2011 - present
Coaching, Training & Consultancy
* throughout this period, I have been intensifying and deepening my knowledge around coaching of individuals and teams, and I have completed a one year certified course with the ‘Ontwikkelingsinstituut’ in Belgium. Consecutively, I have assisted as an Assistant Teacher in the ‘Professional Coaching Course’ with this Institute.
* furthermore, I have completed a one year course on medical basic knowledge in the Netherlands with the ‘Energy School’. During this same period, I have as well completed a 2 year certificate program on Sorrow and Trauma integration with the Marieke de Bruijn Centrum in the Netherlands.
* lastly, I have specialised myself with my current company in teaching and coaching teams with implementing Non Violent Communication in their organizations. I have completed a certified Train the Trainer Course in this philosophy, as well as I have attended an international Intensive training in Germany. Currently, I have applied to be certified as trainer according to the guidelines of the CNVC organisation in the USA.


InterContinental Cologne - InterContinental Hotels and Resorts

 October 2007- April 2011 General Manager
* Directly responsible for the profitability, positioning and growth of the 262 room hotel, 2 restaurants, bar and event space for up to 200 guests, Catering’s Best
* IBFC at the InterContinental Cologne at 35%
* Oversaw assets of € 30 million
* Directly involved in co-ordinating marketing efforts and represented the hotel at at all international events (TWM, ILTM)
* Ongoing strategy and operational leadership role for hotel
* Total revenue responsibility of € 16,2 million.
* Accountable for 150 staff members
* Implemented a successful cluster with the InterContinetal Düsseldorf with sales & marketing, engineering, finance, purchase, IT and Catering’s Best
* Responsible for all capital expenditure planning
* Created and driving a clear ‘sustained success strategy on the business
* Market leader in the Cologne luxury business segment wit RGI of 1:04
* Voted Torchbearer Hotel for InterContinental Hotels and Resorts in 2007
* Managed the ongoing issues with subsiding of the hotel due to subway construction in central Cologne and ensuring no lost business to hotel
* Represented the hotel in all PR and communication needs
* Introduced SIXT as a rental car partner for InterContinental Germany Plus
* Handled all owner related issues including planning, coordinating and repairing the building as part of a multi function building with other tenants
* Oversaw the rewriting of all policies and procedures as with regards to accouting and finance in order to maximise the financial results of the operation. The system was implemented was based on the Uniform Systems of Account.
* Created a business plan inclusive of a strategic marketing plan, 5 year budget and capital plans for the next 5 years
InterContinental London Park Lane - InterContinental Hotels and Resorts

September 2004 - September 2007 Hotel Manager

* Managed the hotel leading up to closure in October 2005. Managed in cooperation with all Executive Committee members all redundancy negotiations, assisted employees to find alternative employment. Not one legal claims was filed against the hotel. Improving guest satisfaction scores by 3%.
* Managed and directed a workforce of 300 employees.
* Assisted the General Manager with leading the pre-opening journey and stablished the key drivers. Assisted in the design sessions and was an integral part of the Hotel Project Group. Total renovations investment volume finished at GBP 84 million.
* Created a comprehensive pre-opening plan for the unit for the operations. The plan is now considered as the new benchmark for openings within the brand. This included creating a quality house model.
* Managed all operational aspects of several delays in the re-opening.
* Assisted with leading of all aspects of the new organisational structure, recruitment and on-board process and indoctrination of the In the Know proposition.
* Integral part of the strategic planning of the InterContinental Hotels and Resorts Brand Standards and part of the journey.
* Moved total revenue from GBP 34 million in 2004 to GBP 50+ in 2008, the first stable year. An GOP of 46%.
Awards
* Acccepted in Virtuoso
* Hotel on Condé Nast Hot list 2007
* SPA InterContinental on Conde Nast Hot list 2008
* InterContinental London Park Lane was voted IHG Best Renovation of 2007
* Received IHG Award for CSR (Corporate Social Responsibility) initiatives in 2007
*Voted onto the guest luxury hotels by Forbes.
*Number of Human Resources Awards by the Caterer and Hotelkeeper


Westbury Mayfair - London, United Kingdom

January 2004 - July 2004 General Manager
* Directly responsible for the profitability, positioning and growth of the 249 room hotel, 1 restaurants, bar. lounge and event space for up to 200 guests
* Oversaw assets of GBP 200 million and revenue of GBP 15 million
* Managed and directed a workforce of 150 employees.
* Managed the GBP 1 million renovation for 8 suites, and created design brief for soft refurbishment for all guest rooms
* Introduced and directly involved in Revenue Management meetings with sales and marketing and reservations teams, including the third party handling CRS.
* Directly involved in sales and marketing events and representing the hotel at all SRS roadshows
* Responsible for changing the housekeeping department to an outside contractor with an annual saving of GBP 100.000 and improved rooms profitability.

Four Seasons Gresham Palace Budapest - Budapest, Hungary

July 2003 - January 2004 Director of Rooms
* Managed all operational aspects in the pre-opening including FF&E and O&E for this 179 rooms and suites’ hotel in close liaison with head office and owners
* Responsible for recruitment and on-boarding of local department heads and other staff as well as lead and guided this workforce prior to opening
* Managed the critical path (Gantt chart) towards opening date with Executive Committee members as with regards to the hotel operations.



Ritz Carlton Chicago, a Four Seasons Hotel - Chicago, U.S.A.

November 1999 - June 2003 Director of Rooms

* Managed all operational aspects of rooms division for this 435 rooms and suites’ hotel, including an in-house laundry, and long term residence within hotel
* Achieved as part of hotel, 4 years in consecutive row, Best Hotel of the USA according to Condé Nast readers

* Developed a room operations strategy including training of all non union staff in case of picketing by union members
of hssisted with leading of all aspects of the new organisational structure, recruitment and on-board process and indoctrination of the In the Know proposition.
* Integral part of the strategic planning of the Four Seasons Hotels and Resorts Brand Rooms Standards and part of the journey.




The Carlton Tower, a Park Hyatt Hotel - London, United Kingdom
May 1997 - October 1999 Director of Rooms
July 1995 - May 1997 Front Office Manager

Grand Hyatt Hong Kong, Hong Kong
January 1993- July 1995 Assistant Front Office Manager
March 1989 - December 1992 Executive Chief Concierge
Hyatt Regency Hong Kong - Hong Kong
March 1988 - February 1989 Corporate Management Trainee

EDUCATION

2013-2011 Diploma Sorrow and Trauma
Integration
2012-2013 Diploma Basic Medical Knowledge
2012 Train the Trainer Connecting Commu-
nication
2011 Certificate Professional Coaching Course
2006 IHG the Way
2005 Senior Leadership Program IHG
various management development courses by Hyatt International, Four Seasons Hotels and Resorts and InterContinental Hotels and Resorts

Work Experience

Happiness ’n Hospitality Matters, Belgium
April 2011 - present
Coaching, Training & Consultancy
* throughout this period, I have been intensifying and deepening my knowledge around coaching of individuals and teams, and I have completed a one year certified course with the ‘Ontwikkelingsinstituut’ in Belgium. Consecutively, I have assisted as an Assistant Teacher in the ‘Professional Coaching Course’ with this Institute.
* furthermore, I have completed a one year course on medical basic knowledge in the Netherlands with the ‘Energy School’. During this same period, I have as well completed a 2 year certificate program on Sorrow and Trauma integration with the Marieke de Bruijn Centrum in the Netherlands.
* lastly, I have specialised myself with my current company in teaching and coaching teams with implementing Non Violent Communication in their organizations. I have completed a certified Train the Trainer Course in this philosophy, as well as I have attended an international Intensive training in Germany. Currently, I have applied to be certified as trainer according to the guidelines of the CNVC organisation in the USA.


InterContinental Cologne - InterContinental Hotels and Resorts

 October 2007- April 2011 General Manager
* Directly responsible for the profitability, positioning and growth of the 262 room hotel, 2 restaurants, bar and event space for up to 200 guests, Catering’s Best
* IBFC at the InterContinental Cologne at 35%
* Oversaw assets of € 30 million
* Directly involved in co-ordinating marketing efforts and represented the hotel at at all international events (TWM, ILTM)
* Ongoing strategy and operational leadership role for hotel
* Total revenue responsibility of € 16,2 million.
* Accountable for 150 staff members
* Implemented a successful cluster with the InterContinetal Düsseldorf with sales & marketing, engineering, finance, purchase, IT and Catering’s Best
* Responsible for all capital expenditure planning
* Created and driving a clear ‘sustained success strategy on the business
* Market leader in the Cologne luxury business segment wit RGI of 1:04
* Voted Torchbearer Hotel for InterContinental Hotels and Resorts in 2007
* Managed the ongoing issues with subsiding of the hotel due to subway construction in central Cologne and ensuring no lost business to hotel
* Represented the hotel in all PR and communication needs
* Introduced SIXT as a rental car partner for InterContinental Germany Plus
* Handled all owner related issues including planning, coordinating and repairing the building as part of a multi function building with other tenants
* Oversaw the rewriting of all policies and procedures as with regards to accouting and finance in order to maximise the financial results of the operation. The system was implemented was based on the Uniform Systems of Account.
* Created a business plan inclusive of a strategic marketing plan, 5 year budget and capital plans for the next 5 years
InterContinental London Park Lane - InterContinental Hotels and Resorts

September 2004 - September 2007 Hotel Manager

* Managed the hotel leading up to closure in October 2005. Managed in cooperation with all Executive Committee members all redundancy negotiations, assisted employees to find alternative employment. Not one legal claims was filed against the hotel. Improving guest satisfaction scores by 3%.
* Managed and directed a workforce of 300 employees.
* Assisted the General Manager with leading the pre-opening journey and stablished the key drivers. Assisted in the design sessions and was an integral part of the Hotel Project Group. Total renovations investment volume finished at GBP 84 million.
* Created a comprehensive pre-opening plan for the unit for the operations. The plan is now considered as the new benchmark for openings within the brand. This included creating a quality house model.
* Managed all operational aspects of several delays in the re-opening.
* Assisted with leading of all aspects of the new organisational structure, recruitment and on-board process and indoctrination of the In the Know proposition.
* Integral part of the strategic planning of the InterContinental Hotels and Resorts Brand Standards and part of the journey.
* Moved total revenue from GBP 34 million in 2004 to GBP 50+ in 2008, the first stable year. An GOP of 46%.
Awards
* Acccepted in Virtuoso
* Hotel on Condé Nast Hot list 2007
* SPA InterContinental on Conde Nast Hot list 2008
* InterContinental London Park Lane was voted IHG Best Renovation of 2007
* Received IHG Award for CSR (Corporate Social Responsibility) initiatives in 2007
*Voted onto the guest luxury hotels by Forbes.
*Number of Human Resources Awards by the Caterer and Hotelkeeper


Westbury Mayfair - London, United Kingdom

January 2004 - July 2004 General Manager
* Directly responsible for the profitability, positioning and growth of the 249 room hotel, 1 restaurants, bar. lounge and event space for up to 200 guests
* Oversaw assets of GBP 200 million and revenue of GBP 15 million
* Managed and directed a workforce of 150 employees.
* Managed the GBP 1 million renovation for 8 suites, and created design brief for soft refurbishment for all guest rooms
* Introduced and directly involved in Revenue Management meetings with sales and marketing and reservations teams, including the third party handling CRS.
* Directly involved in sales and marketing events and representing the hotel at all SRS roadshows
* Responsible for changing the housekeeping department to an outside contractor with an annual saving of GBP 100.000 and improved rooms profitability.

Four Seasons Gresham Palace Budapest - Budapest, Hungary

July 2003 - January 2004 Director of Rooms
* Managed all operational aspects in the pre-opening including FF&E and O&E for this 179 rooms and suites’ hotel in close liaison with head office and owners
* Responsible for recruitment and on-boarding of local department heads and other staff as well as lead and guided this workforce prior to opening
* Managed the critical path (Gantt chart) towards opening date with Executive Committee members as with regards to the hotel operations.



Ritz Carlton Chicago, a Four Seasons Hotel - Chicago, U.S.A.

November 1999 - June 2003 Director of Rooms

* Managed all operational aspects of rooms division for this 435 rooms and suites’ hotel, including an in-house laundry, and long term residence within hotel
* Achieved as part of hotel, 4 years in consecutive row, Best Hotel of the USA according to Condé Nast readers

* Developed a room operations strategy including training of all non union staff in case of picketing by union members
of hssisted with leading of all aspects of the new organisational structure, recruitment and on-board process and indoctrination of the In the Know proposition.
* Integral part of the strategic planning of the Four Seasons Hotels and Resorts Brand Rooms Standards and part of the journey.




The Carlton Tower, a Park Hyatt Hotel - London, United Kingdom
May 1997 - October 1999 Director of Rooms
July 1995 - May 1997 Front Office Manager

Grand Hyatt Hong Kong, Hong Kong
January 1993- July 1995 Assistant Front Office Manager
March 1989 - December 1992 Executive Chief Concierge
Hyatt Regency Hong Kong - Hong Kong
March 1988 - February 1989 Corporate Management Trainee

EDUCATION

2013-2011 Diploma Sorrow and Trauma
Integration
2012-2013 Diploma Basic Medical Knowledge
2012 Train the Trainer Connecting Commu-
nication
2011 Certificate Professional Coaching Course
2006 IHG the Way
2005 Senior Leadership Program IHG
various management development courses by Hyatt International, Four Seasons Hotels and Resorts and InterContinental Hotels and Resorts

reading, cooking, sailing